Privacy Policy

GreenKit™, LLC ("GreenKit™," "we," "us," "our") provides a customer relationship management, scheduling, dispatching, invoicing, and payment processing platform built for lawn care operators and their crews. This Privacy Policy explains what Personal Information we collect through our website, mobile app, and Service, how we use it, who we share it with, and the rights you have. We wrote it in plain language because nobody should need a lawyer to figure out how their data is being used.

1. A note about children

We do not intentionally gather Personal Information from visitors who are under the age of 13. If we learn that a child under 13 has provided us with Personal Information, we will delete it.

2. A note to users outside the United States

GreenKit™ is operated from the United States. If you access the Service from outside the United States, you consent to your information being transferred to and processed in the United States, where data protection laws may differ from those in your home country. By using the Service you acknowledge and consent to that transfer.

3. Lawful basis for processing

We process Personal Information as necessary to deliver the Service under our Terms of Service, to comply with our legal obligations, and where you have given us consent. We do not sell Personal Information for monetary value.

4. Account Owners and End Users

GreenKit™ has two categories of users. Account Owners are the lawn care operators (and their authorized employees) who subscribe to the Service. End Users are the clients of those operators whose information is uploaded to or generated within the Service. With respect to End User data, we act as a service provider on behalf of the Account Owner. End Users with privacy questions about data their service provider has stored in GreenKit™ should contact that Account Owner directly.

5. Information we collect

We collect information in the following ways:

• Registration information: name, business name, email address, phone number, crew size, and password when you create a GreenKit™ account or contact us.
• Customer and job records: client contact details, addresses, job notes, schedules, routes, photos, and invoice history that Account Owners enter into the Service. This data belongs to the Account Owner.
• Payment information: credit card and ACH bank-account information used to process subscription fees and to enable Account Owners to collect payments from their clients. Payment data is processed by our third-party payment providers (see Section 8) — we never store full card numbers on our servers.
• Device and log data: IP address, browser type, operating system, device identifiers, app version, crash logs, and timestamps, collected automatically to keep the Service reliable and secure.
• Location data: with your permission, our mobile app accesses precise GPS location to enable route optimization, drive-time tracking, and crew dispatch. You can disable location access from your device settings, though some features will stop working.
• Communications: email, SMS, or chat content you send us when you request support or respond to a survey.

6. How we use Personal Information

We use the information we collect to:

• Provide, maintain, and improve the Service;
• Administer accounts, process subscription billing, and facilitate client payments;
• Send service notices, security alerts, and other essential operational messages;
• Respond to support requests and resolve disputes;
• Detect, investigate, and prevent fraud, abuse, and unauthorized access;
• Generate aggregated, anonymized usage statistics that help us understand which features matter; and
• Comply with legal and regulatory obligations.

We do not use Account Owner customer lists or End User records to train third-party AI models.

7. Cookies and other automatic data collection

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and measure how the Service is used. We use a privacy-respecting analytics provider that does not set cross-site advertising cookies. We do not currently respond to "Do Not Track" signals; you can manage cookies through your browser settings or our Cookie Notice. See our Cookie Notice for full details.

8. Third-party services and sub-processors

We share Personal Information only with the vendors we rely on to run the Service, and only the minimum data required:

• Stripe: processes subscription billing and Account Owner-to-client payments. Card data is collected by Stripe directly and is governed by Stripe's privacy policy.
• Cloud hosting and storage: Amazon Web Services hosts our infrastructure under their security and compliance certifications.
• Email and SMS delivery: transactional providers used to send notifications and password resets.
• Analytics and error monitoring: privacy-respecting tools that help us detect crashes and understand product usage in aggregate.
• Fraud prevention: services that help us flag suspicious activity and protect Account Owner accounts.

We do not authorize any of these vendors to use Personal Information for their own marketing purposes.

9. Sharing in other circumstances

• With your consent: when you explicitly direct us to share information (for example, connecting a third-party integration).
• Business transfers: if GreenKit™ is involved in a merger, acquisition, financing, reorganization, or sale of assets, Personal Information may be transferred as part of that transaction. The same protections in this Privacy Policy will continue to apply.
• Legal requirements: we may disclose information when we believe in good faith that disclosure is required to comply with the law, a valid court order, or legal process; to enforce our Terms of Service; to address fraud, security, or technical issues; or to protect the rights, property, or safety of GreenKit™, our users, or the public.

10. Security and data governance

We maintain administrative, technical, and physical safeguards designed to protect Personal Information. Those safeguards include encryption in transit (TLS 1.2+) and at rest, continuous monitoring, regular external security audits, principle-of-least-privilege access controls, and employee training. No method of internet transmission or electronic storage is 100% secure, but we treat your business records like our own. See our Security page for more.

11. Data retention

We retain Personal Information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain certain records longer where required for fraud prevention, accounting, or legal hold purposes. When you close your account, we delete Account Owner customer data within 30 days of confirmation, except for records we are legally required to keep.

12. Your privacy rights

Subject to applicable law, you have the right to access, correct, export, or delete the Personal Information we hold about you, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at privacy@greenkit.app. We may need to verify your identity before fulfilling a request and may decline requests in limited circumstances permitted by law.

13. Residents of California and other U.S. states

If you are a resident of California, Colorado, Connecticut, Virginia, or another U.S. state with a comprehensive consumer privacy law, you may have additional rights including the right to know what categories of Personal Information we collect, the right to opt out of certain processing activities, and the right not to be discriminated against for exercising your rights. You can submit a request by emailing privacy@greenkit.app.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email and inside the app at least 30 days before they take effect. Your continued use of the Service after the effective date means you accept the updated policy.

15. Contact us

If you have questions or complaints about this Privacy Policy or our privacy practices, contact our Privacy Officer at privacy@greenkit.app or by mail to GreenKit™, LLC, Attn: Privacy Officer.